This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

What data do we collect?

Bikelec collects the following data:

• Personal identification information (Name, email, address, phone number, VAT number, IP Address)
• Anonymous information about user activity on the platform
• Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Paypal, Redsys, Cetelem, Sequra, Klarna and Stripe. You may find their privacy notice link(s) here:
• https://www.paypal.com/en/webapps/mpp/ua/privacy-full
• http://www.redsys.es/en/legal/20200224_politica-privacidad_ENG.pdf
• https://www.cetelem.es/proteccion-de-datos
• https://legal.sequra.es/politica-privacidad
• https://www.klarna.com/international/privacy-policy/
• https://stripe.com/en-es/privacy.

How do we collect your data?

You directly provide Bikelec with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our products.
• Register online for our newsletter.
• Use our Contact Form
• Use or view our website via your browser’s cookies.

Bikelec may also receive your data indirectly from the following sources:

• Google Ad campaigns

How will we use your data?

Bikelec collects your data so that we can:

• Process your orders and manage your account.
• Email you with newsletter, information and updates on our services.
• Bikelec will not share your data with other companies.

When Bikelec processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Bikelec follows Open Web Application Security Project (OWASP) requirements. Data is stored using OVH and encrypted using no less than 256-bit AES. Passwords and data transmitted through web browsers are encrypted in transit using TLS 1.2 protocol when requested, by default we use TLS 1.3. Any payment transactions will be encrypted using SSL technology. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

Marketing

If you are visiting Bikelec website or engaged with us in other related ways, Bikelec would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop Bikelec from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, you can do so from your account preferences.

Advertising

This type of services allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements, possibly based on user interests.

This does not mean that all Personal Data is used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Application. For more information, please check the privacy policies of the relevant services.

In addition to any opt-out offered by any of the services below, the User may opt out of a third-party service's use of cookies by visiting the Network Advertising Initiative opt-out page.

Google Analytics with anonymized IP (Google Inc.) Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. This integration of Google Analytics anonymizes your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

Personal Data collected: Cookies; Usage Data. Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Google Ads conversion tracking (Google LLC) Google Ads conversion tracking is an analytics service provided by Google LLC that connects data from the Google Ads advertising network with actions performed on this Application.

Personal Data collected: Cookies; Usage Data. Place of processing: United States – Privacy Policy. Privacy Shield participant

What are your data protection rights?

Bikelec would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Bikelec for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Bikelec correct any information you believe is inaccurate. You also have the right to request Bikelec to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Bikelec erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Bikelec restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Bikelec’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Bikelec transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@bikelec.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

How do we use cookies?

Bikelec uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Keep your shopping cart information
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality - Bikelec uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include your shopping cart information, what language you prefer and location you are in.
• Performance and Analytics - Bikelec uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
• Marketing - Bikelec uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and the products you purchased. Bikelec sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Cookie Policy

To learn more and for a detailed cookie notice, the user may consult the Cookie Policy

Privacy policies of other websites

The Bikelec website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Bikelec keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 December 2023.

How to contact us

If you have any questions about Bikelec’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@bikelec.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Bikelec has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: angel.luis@soport-e.es